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We ask that you provide the physician and staff involved with your care the personal information necessary to deliver and administer care. This personal information, provided upon admission, may include information about past hospitalizations, previous and concurrent health problems, medications and treatment (including any vitamins or herbal supplements), insurance data, executed Advance Directives, and all other matters pertaining to your health status. Communicating in a direct and honest manner with doctors, nurses, and other hospital staff members about matters or conditions that concern your health will help us care for you. We ask that you assume responsibility for your discharge. Please immediately inform the staff of any perceived unsafe, unclear, or unreasonable request or situation. Please inform the staff of your whereabouts and probable return time if you leave the patient unit.
Comply with Instruction
So that we can serve you and others better, we ask that you keep your appointments or schedules, and notify the appropriate individual when you cannot keep them. You are the most important member of your care team and we expect you to fully participate in your plan of care and to follow the prescribed therapies and treatments ordered. Before you go home you should understand all of your discharge instructions. Review all prescriptions with your caregiver, make sure you can read the prescription, and know how to take the medication. Review all follow-up appointments and ask if they already have been made or if you must call the physician or health service to make the appointment. Review all home health arrangements including how to contact the home health agency if needed. During the course of your hospital visit you may have questions or concerns about the care you and your loved one is receiving.
Refusal of Treatment
By following your physician's instructions, you are doing your part to get well. If you refuse treatment and fail to follow your physician's instructions, you are responsible for the outcome.
Your financial obligations for healthcare provided are your responsibility and we ask that you address them promptly.
Facility Rules and Regulations
Please respect and follow the rules and regulations regarding patients while you are at the facility. Please refrain from social behavior that may offend others or be dangerous to health, including the use of alcohol, tobacco products, non-prescribed medications, or drugs.
Respect and Consideration
We ask that you and your visitors be considerate of other patients. Additional respect pertains to the facilities rules regarding visiting hours, smoking, and noise. Please respect the facility property, treat such property with reasonable care, and be waste conscious.
Conflicts Concerning Patient Care
Please inform the Facility Administrator should a conflict concerning your care develop between you, the parent/guardian, the facility staff, or physician. If there is a conflict, the Facility Administrator will try to resolve the matter for you. Failing this, the matter will be referred for resolution to the Medical Director, who will review the matter with you (or the guardian), and the physician. You will be continuously informed during the resolution process. Please be aware that presenting a complaint will not serve to compromise your future access to care in any way. We need your involvement with your treatment plan. If you disagree with the plan or are unable to comply, talk to your healthcare team.
Medical Passports are secure, online patient-controlled accounts that provide medical history information.
Southern New Mexico Surgery Center offers an easy way for patients to pay your bill.
CareCredit is a healthcare credit card designed for your health and wellness needs for you, your entire family and your pets.
Southern New Mexico Surgery Center is a 2020 National APEX Quality Award Winner.