Billing and Insurance
Call Us: 575-437-0890
Our staff at the Southern New Mexico Surgery Center realize just how confusing, frustrating, and time-consuming medical billing can be! Navigating through insurance company EOB's (Explanation of Benefits), co-payments, deductibles, physician office statements, and facility fees is not a fun way to spend your day. To make the task easier, we offer this guide to medical billing for the services you have received at the Southern New Mexico Surgery Center.
You will receive the following categories of statements:
- Southern New Mexico Surgery Center Facility Statement
- Insurance Company Explanation of Benefits (EOB)
- Surgeon or Treating Physician Statement
- Anesthesia Provider Statement
- Pathology Services Statement (if performed)
The Surgery Center facility bill represents charges for your services at our center. The bill does not include fees for your surgeon, anesthesia provider, or pathology services. These entities bill for their own services separately.
Co-Payments & Deductibles
Your insurance may require you to provide co-payments for your procedure and require that your deductible be met before receiving additional benefits. Prior to your surgery, the Southern New Mexico Surgery Center will verify your insurance coverage and contact you to inform you of your co-payment and deductible responsibilities. We require co-payments and payment of deductibles three days prior to your surgery. We accept cash, check, credit cards and care credit. A direct link for patient payments has been included on the SNMSC website. You are able to pay online utilizing the patient payment box located at the top blue header labeled "patient payments" or "care credit".
If you are not covered by insurance, we will require payment in full prior to your procedure. We will contact you prior to your procedure to inform you of the facility fee and facilitate payment arrangements.
Out of Network
If the Southern New Mexico Surgery Center is not contracted with your Insurance company, we will provide your services on an “Out of Network” basis and our business staff will contact you personally before and after your procedure to assist you with your billing process. Your insurance company will send you their Explanation of Benefits (EOB). Your facility fee bill will come directly from the Southern New Mexico Surgery Center. Please call us if you have any questions regarding your insurance company's Explanation of Benefits.
If your insurance company sends their facility fee check directly to you, we ask that you call our business office and send the check to our facility within five days.
Surgeon or Treating Physician
Your surgeon or treating physician will provide you with their own statement covering their professional services. Please contact the surgeon/physician office to discuss billing issues.
For general questions, you may reach Southern New Mexico Surgery Center at (575) 437-0890.
For questions for the nursing staff, you may call (575) 437-0890 extension 122. If the staff is unavailable, please leave a message and they will return your call at the earliest convenience. If this is an emergency, go to the Emergency Room or call 911.
For questions regarding payments due three days prior to your procedure, preauthorization, copays, deductibles, please call (575) 437-0890 extension 127.
For question with your patient responsibility or any funds due following the surgery, you may call (575) 437-0890 extension 117.
Medical Passports are secure, online patient-controlled accounts that provide medical history information.
Southern New Mexico Surgery Center offers an easy way for patients to pay your bill.
CareCredit is a healthcare credit card designed for your health and wellness needs for you, your entire family and your pets.
Southern New Mexico Surgery Center is a 2020 National APEX Quality Award Winner.