southern new mexico surgery center


    Southern New Mexico
    Surgery Center

    2301 Indian Wells Rd. Suite B
    Alamogordo, NM 88310

    Phone: 575.437.0890
    Fax: 575.437.0905

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    Our Services

    Southern New Mexico Surgery Center is a multi-specialty center, providing excellent care to all of our patients. Click here to learn more about the various programs.

    Patient and Visitor Info

    Who wants to go to a hospital? We provide an alternative to a hospital stay that can be uncomfortable and disruptive to one's routine. Click here to learn more.



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    To ensure a process for the documenting the existence, submission, investigation, and disposition of patients written or verbal grievance to the ASC.


    TYPES: All alleged violations, grievances relating but not limited to mistreatment, neglect, verbal, mental, sexual, or physical abuse will follow the below protocol. 

    RECEIVING GRIEVANCES: The Facility Administrator or designated individual will be responsible for initiation of the process for all patient grievances once made aware. 

    Patsey Bridges
    2301 Indian Wells Rd. Suite B
    Alamogordo, NM, 88310
    (575) 437-0890.

    Incident Report: An incident report for every grievance will be written.

    GRIEVANCE PACKET: If the facility is notified directly, the patient and or representative will be given a "grievance packet" which includes the policy and a patient grievance form by the Facility Administrator or designated individual.

    PATIENTS RIGHT TO FILE: Patients have a right to file complaints with the Facility administrator and with the government. These governmental facilities may be accessed directly without notification to the Facility Administrator. Employees of the Surgery Center must act cooperatively with patients who wish to file a complaint. The Surgery center cannot intimidate, threaten, coerce, or take any retaliatory acts against the patient for filing a complaint with the Surgery center and/or government. To report formal grievances directly:

    NM Department of Health
    2040 South Pacheco Street
    2nd Floor, Room 413#
    Santa Fe, NM 87505

    New Mexico Medical Review Association (for Medicare beneficiaries)
    5801 Osuna Road NE
    Suite 200
    Albuquerque, NM 87109

    To learn more about the Centers for Medicare and Medicaid Services (contact information 1-800-Medicare) or click here.

    INVESTIGATION: An investigation of all electronic, clinical records, and employee and or medical staff interviews and any other pertinent information if required will be completed which will include recommendations for changes or actions taken.

    LOG: A log will be maintained with a reference number, patient name, date, brief description of grievance, patient response, and changes that occurred in order to assess for trends or patterns. 

    Reporting of Incident Internally:1. Only substantiated allegations will be reported to the state authority and or the local authority or both. 2. Facility Administrator 3. Medical Director 4. Quality Improvement 5. Governing Board.


    After filing a grievance you may expect how the grievance was addressed and written notice of the grievance and a written response within 30 days to include:

    • The name of a contact person
    • The decision of the Surgery Center
    • The steps taken to investigate your grievance
    • The results of the grievance
    • Any changes implemented resulting from investigation for Quality improvement
    • Date the grievance process was completed 


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    News & Media

    Southern New Mexico Surgery Center is a 2012/2013 National APEX Quality Award Winner.
    This distinction recognizes outstanding healthcare organizations that demonstrate the highest levels of excellence in patient satisfaction throughout the United States in markets served by CTQ.